Remote Customer Service Jobs
Customer Service is the backbone of many industries. If clients aren’t satisfied and don’t find the support they need, then they may as well stop using the service or buying the product altogether.
Customer Service is a huge industry on its own, with billions of dollars spent each year. It can also be very difficult to know which position you may actually want to fill since there are so many in this industry.
All of those roles are just as important, with some more than others. The titles of those roles could be misleading since different companies call different roles different names. So, you should know that titles should be the least of your worries if you’re trying to land a job in this industry.
These Customer Service jobs include but are not limited to the following titles:
- Customer Success Associate
- Customer Service Representative
- Customer Service Specialist
- Customer Service Engineer
- Customer Service Supervisor
- Customer Support Representative
- Customer Support Specialist
- Multilingual Customer Support Specialist
- Customer Support Manager
As you could see there are a lot of titles in this industry and these are just the tip of the iceberg. This means that you should pay very close attention to the tasks that come with each title so that you are aware of what’s awaiting you when you get the job.
Customer Service jobs are often looked at negatively by a lot of people, but they can be very interesting, and we have 7 reasons why you should give them a chance.
1. They’ll Help You Build Valuable Skills
Customer Service jobs will require you to employ some very valuable skills such as:
- Product development
If you already have these skills then you’ll make sure you’re using them on a daily basis, which should make a pro out of you. And if you don’t have those skills then you’ll learn on the job. Either way, you’ll be leaving the job armed with some skills that you can use not only in real life but in your future jobs as well.
2. You’ll Develop Emotional Intelligence
Doing these jobs will often require you to be in constant contact with a lot of strangers. A portion of those people may not be very friendly while they’re on the phone or online chatting with you.
Whether they’re nice or not, you need to stay calm and be on your best behavior. After a while of doing this job, you’ll have learned how to stay focused and control yourself against even the harshest provocations. And we all know how often you’re going to have to use what you learned in real life.
3. You’ll Learn Problem Solving
In some Customer Service jobs, you may have to help the caller solve a problem, some of those problems are going to be new to you and you will not know how to solve them.
This will require you to improvise and think outside the box, or rather think like there is no box.
Problem-solving can be a critical factor that’ll help you land a job in the future. Staying in one of these jobs for a period of time is going to teach you a lot of intricate details that most people often miss.
When you mention problem-solving in your Resume, you can be sure that you’re not lying.
4. You’ll Use Multiple Communication Platforms
In 2020, knowing how to navigate through communication platforms is a must for most jobs. Doing a customer service job is going to ensure you master at least 1 communication platform that you can proudly say you’re a professional in using.
Getting a job nowadays is likely going to have some sort of remote operation. You’ll be fully or partially working from, or you’ll have to get in touch with someone who is. And this is where your communication skills are going to come in handy.
Customer Service jobs aren’t all that boring like everybody claims, especially if they’re going to be your starting point at remote jobs. They can really teach you a lot of things that will later come in handy when you want to further develop your remote working skills.
In fact, there are even customer service jobs that pay very well, and might make you want to stay there since it would be worth your while.